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Teleperformance USA, Salt Lake City, Utah
Quality Assurance
Representative
10.20.2009-Present
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Conduct regular assessments and quality assurance
reviews to evaluate compliance with requirements and to identify potential
gaps in policies, procedures and business processes.
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To ensure employees provide excellent customer
service when speaking with customers, including correct greetings, accurate
information and proper phone etiquette in a courteous and professional
manner.
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Quality assurance representatives provide training,
coaching, feedback and assistance to call center representatives to make
sure they understand new policies and procedures for quality
Cash America
Customer Service
Representative
11.2011-12.2012
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Responsible for assisting customers with making
payments for loans, purchasing merchandise and buying/selling gold.
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Daily duties included opening/closing store,
processing background checks for certain purchases, taking inventory and
responsible for handling large amounts of money.
UPS
01.2009-10.2009
Loader
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Assembly line worker for UPS, scanned and keyed in
shipments being sent and received.
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Conducted safety checks for other loaders and for
packages throughout the company.
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